Thanks for stopping by with that – outstanding, but not the least bit surprising! I look forward some day to meeting him myself, as well as all of the rest of you.

Thanks again – a real (and needed) day-brightener!

Once again, you’ve added a vital element to the discussion. It opens up the topic of how these automatic delegations, if you will, are made. Are these efforts at productive flexibility themselves bounded by fixed rules, or by general guidelines interpreted by personnel on the spot (“I have the experience for this,” or “I should call in someone with the necessary experience for this.”)?

Are they refined via periodic reviews involving reps at all levels? Are they even determined at such gatherings with input from all levels?

There is actually more experience in this sort of thing than is commonly known – some outfits are even more radical about it than we’ve touched upon.

A great topic for further examination.

Thanks, Wally!

Thanks for your visit, and for chastising me – properly! – for not commenting directly on your posts. I certainly read them, and I will be rectifying that shortcoming, as well.

Thanks again!

Nice work. For what it’s worth, I got to meet Steve last month in New York, and I discovered that he’s every bit as smart and engaging as his writing makes him seem!